Refunds & Cancellations
At Iba Cosmetics, the satisfaction of our customers is of the utmost priority to us. We take great care to package and ship your order so that it reaches you in perfect condition.
We do not accept returns for any beauty product apart from Manufacturing Defect or Damage during Transportation.
We offer store credit instead of refunds. Store credits can be used up to 3 months from the date of credit.
If you believe that the order you have received is wrong or in a damaged condition, please send an email to us within 24 hours of the delivery at firstname.lastname@example.org with a picture attached or you can also call us at our Customer Care number. Our representative will guide you through the return process and your items will be replaced subsequently.
All returned items except damaged products must be accompanied by a copy of the original invoice and should be in saleable and unused condition with its packaging intact. The products will be picked up within 3-5 business days from the request processed. The new products will be shipped to your address within 4-5 days after the original order has been picked up. In case the product is in saleable condition, we will issue a replacement. If the product is not in saleable condition, we will issue a store credit or store coupon. Also take a note that we cannot offer exchanges or returns on any discounted or promotional products. Any free or promotional products delivered with ordered products also need to be returned.
If after placing the order you want to cancel it, you could do so without incurring any cancellation charge in case the order has not yet been shipped. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship the order within 24 working hours after the order has been placed.